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F.A.Q //

Products

Do you have a question about our products? It's time to solve them!

In our store in all products, if there is no word "Out of Stock" then you can buy it!

 

Yes, our prices are the same whether you buy a product online or buy it in our area.

You can not make a name reservation. But you can place an order to book the product and come to pick it up from our store.

No you can not, the reason is simple, we can not promise that this product will be available in our supplier.

In all our products we give a guarantee except for consumables or protection of mobile phones such as cases, tempered glass, etc. etc.

Orders

Did you place an order and do you want help? you are in the right place!

If you have placed the order by 16:00 , Monday to Friday will be shipped the same day by ACS Courier. If the order is placed from 16:00 onwards, it will be sent the next working day.

Yes, you can, as long as you inform us quickly on the phone 2610000000 or send us an email at info@ihood.gr

When your order is "For Delivery" we will send you an email with the shipping number. So that you do not worry, we will send you an SMS to the number you stated.

Yes, for the issuance of an invoice we will only need the Tax Number. of the company as we receive the rest of the data from TaxisNet automatically.

The shipment number is activated by ACS Courier after 22:00. But if the next day he still does not show anything, call us at 2610000000.

Shipments made with ACS Courier will be delivered to you by the distributor at your door, if they do not find you they will contact you for another delivery time, unless you have chosen pickup from the Courier store

Service

Broke down; did it come damaged?

Do not worry, you have 14 days to return it to us for free without extra charges. See the instructions in detail here.

It does not matter your product has a guarantee. In this case you must send it back to us as stated here in detail.

If it is a return of intact product, you can get anything else you want from our store.

If a product replacement has been approved, then you can tell our technician that you do not want a replacement but another product.

Before sending the defective product back call us at 2431 030312 or fill in the warranty & return form that is here.

Also do not forget the packaging and the purchase receipt, as well as for faster service you will find in the package the return request to complete the problem in detail.

All defective products are kept in priority. The average is 5 to 7 working days for the completion of the Service or the replacement without the return and shipping days.

If you did not find help with the above, contact us

Call us

2431030312

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Send us Mail

info@ihood.gr

Do you need help? Call us at 2431030312

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