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Πολιτική Απορρήτου & Όροι Χρήσης //

The www.ihood.gr is an online store of the store iHood for the sale of items and programs related to computers, based in Trikala. Before making your purchases, we invite you to consult the terms of use and make sure that you agree with them. IHood reserves the right to modify the Terms of Use, without prior notice to Customer.

Terms of Use

The customer using the unique combination of Customer Identifier (user name) and Customer Code (password) that he has declared, has the following possibilities:

  • To buy products, for which at any time it is possible to review, add change or delete.
  • To see the contents in his shopping cart.
  • To see the stage at which his order is.

The collection of personal data is necessary in order to support their transactions through the site, ie to send orders, payments, etc.

IHood does not disclose customer and transaction information unless authorized in writing by you or as required by a court order or decision of another public authority.

  • The prices listed in the relevant catalogs next to each product VAT is included (24%).
  • For some areas of Greece for which reduced VAT rates apply then the prices of the products are lower than those listed in reduced VAT..
  • Fraudulent use of customer credit card: iHood does not undertake to cover your liability to the Bank that issued your credit cards (amount resulting from the contract for the issuance of your credit card), in case of its use by an unauthorized person (fraudulent use of a credit card). This liability only covers cases where the unauthorized / fraudulent use of your credit card for purchases by Blue Byte is not due to your own fault or negligence. For this reason, as soon as you realize the loss of your credit card, you are obliged to inform the issuing Bank, in order to cancel it and to exclude its use by unauthorized persons. In the event of fraudulent use of your credit card,
  • Advertising messages: iHood enables its users to choose their information about the new products available on the market and for any other offers, payment arrangements, etc. by sending advertising - informational messages to their e-mail or e-mail address or via telephone. IHood will not abuse the above service. Users are always given the option to stop receiving advertising messages.
  • Problems and order delays can occur for the following reasons:
  • The product you ordered has been removed or in case it is not available. For example, the company abruptly and unannouncedly discontinues a product. And in this case we will contact you immediately to provide you with alternative solutions that will meet your needs and requirements. The product has been delayed from being sent by our supplier. This can happen due to being 'stuck' at customs or transporting it. In such a case we will contact you.
  • In case of extreme weather events or strikes as well as in cases where the transport and delivery of products can be affected.
  • If it is not possible to contact you by phone or e-mail
  • Modification of the present terms: iHood reserves the right to modify or renew the terms and conditions of transactions without the obligation to inform this text of any change or addition to the terms.
  • Applicable Law: All transactions you make through iHood www.iHood .gr governed by International and European law governing matters relating to e-commerce as well as the Law on Consumer Protection (Law 2251/1994) governing matters relating to distance selling.
  • By subscribing, you agree not to post any form of content that is offensive, obscene, vulgar, defamatory, hateful or threatening, sexually oriented or anything else that may violate the laws of either your country or the country where iHood is hosted, or International Law. The publication of such content may result in your immediate and permanent deletion, while informing the Internet Service Provider that you use if we deem it necessary. The IP address of each Customer is recorded for the possibility of enforcing these terms. You agree that "iHood .gr" and "iHood" have the right to remove, edit, move or delete Customer data at any time. As a member you agree that any information you enter is stored in a database. Although this information will not be disclosed to any third party without your consent, neither iHood nor iHood will be held liable for any attempted electronic intrusion or breach which may result in the loss of this data.

Greek legislation with JM70330 / 2015 for the out-of-court settlement of consumer disputes between consumers and business:

For Greece, the bodies are the Consumer Ombudsman http://www.synigoroskatanaloti.gr/ and for banking matters the Banking Mediator http://www.hobis.gr

To resolve disputes in everythingthroughout the European Union for online transactions There is an Alternative Dispute Resolution Body ODR This link is http://ec.europa.eu/consumers/odr

Privacy

The Privacy Policy is intended to help you understand why we collect your personal data and how we use it. We hope you all take the time to read it carefully.

This policy applies to all of you who purchase and use our products or services through our points of sale (stores), by telephone, applications or through our website.

  • When you make a purchase from us or use the services we offer, you trust us with your data. That is why we have you as a priority, we listen and take into account your opinion and wishes, so that we can understand your expectations and ensure that they are reflected in our business decisions. We are committed to maintaining your trust.

    Our Company Privacy Policy provides detailed information on when and why we collect your personal data, how we use and process it, how long we retain it and finally, under what conditions we can we share them with others.

  • When you visit one of our points of sale (eg shops, websites, social media), we ask you to provide us with some information about you.

    This information may include:

    • Personal information such as name, address, e-mail address, telephone number and other contact information. This data is collected when purchasing a product from our stores or with your first registration in our online services, e.g. when you do a market research, a comment on social media pages (Facebook, Twitter, YouTube), you participate in one of our contests, etc.
    • Account information, such as usernames and other identifiers or credentials used to access our online services.
    • Information about you when examining your insurance application and loans offered by our selected third party partners, such as employment details, financial status, information from proof of identity, such as identity card, passport or driver's license.
    • Device information.
    • IP address and data Cookies.
    • Location

    Cases in which we ask you to provide us with your personal data:

    • When you buy products in our stores or through our call center.
    • When you register to use our online services.
    • When you participate in one of our contests or when you complete one of our customer surveys.
    • When you sign up for our rewards program.
    • When requests are submitted.
    • When requests are submitted.

We process your personal data when we are going to enter into a contract with you or for specific purposes, including:

  • processing orders and payments for products and services you have purchased or for a refund.
  • promotions regarding our products and services or with services offered by our partners and which we believe may be of interest to you, in the event that we have obtained your consent to contact you.

We may use and process your personal data, provided you have given us your consent to the following:

  • Update when a product is available again
  • to contact you via email or text message about our products and services, contests, promotions, promotions or special events.
  • for your reward, in the context of participation in the Company's reward programs.

We may use and process your personal data, where necessary based on our legitimate interests as a business for the following purposes:

  • to provide support to our customers, to respond and contact you regarding your requests
  • to answer questions, complaints, requests and comments
  • contact you about your orders, purchases or bills
  • to provide you with material that interests you and to navigate our sites
  • be informed about promotions (on which we rely on your consent), e.g. customize communications or send targeted messages through social networks and third-party platforms
  • conduct some data analysis, including consumer research, trend analysis and economic analysis
  • help us understand more about you as customers, about the products and services you consume, about the way you consume and shop them, so that we can better serve you
  • operate, evaluate and improve our operations, including developing new products and services, determining the effectiveness of our sales, marketing and advertising efforts, analyzing and improving products, promotions, promotions and electronics services and other technologies
  • comply with your requests in connection with the exercise of your rights (for example, when you ask us not to contact you for marketing purposes, we will keep this file in the removal lists so that we can comply with your request)
  • use or disclose your personal information (for example in connection with an investigation by a public authority), where we have a legal right or duty
  • to reserve the right to contact you regarding overdue debts either directly or through third parties
  • if you own one of our insurance products
  • for the protection, detection and prevention of fraud and other criminal acts, claims and other obligations
  • for network and information security, in order to take measures to protect your information from loss, damage, theft or unauthorized access.

We will use your personal data to comply with our legal obligations, such as:

  • to locate you when you contact us
  • to verify the accuracy of the data we hold about you
  • to assist a public authority, e.g. police.

We will use your personal data for your own "benefit" for example:

  • We may need to contact you if there is a potential risk to your safety from a product you purchased or to withdraw.
  • we use automated information for purposes such as:
  • personalization of the experience of our visitors in our services through internet
  • παροχή υλικού (συμπεριλαμβανομένη και της διαφήμισης) προσαρμοσμένο στο δικό σας ενδιαφέρον και στο τρόπο με τον οποίο περιηγείστε στις υπηρεσίες μας μέσω διαδικτύου
  • the proper management of our business.
  • We use this information to help diagnose technical issues and problems related to our services, to manage online services, to locate users of our services online, to target advertising and to collect demographic information about you . We use automated information to set usage patterns and how we can tailor our services to better meet your needs.
  • We may use the information we obtain about you in other ways, of which we inform you at the time your data is collected, so that we can tailor our services to better meet your needs.

We work with providers, suppliers, insurers and organizations that can process your personal data on our behalf, but only if they comply with the privacy policy. We only share information that allows them to provide their services to us or to facilitate the provision of their services to you. For example, some of our service providers place advertisements for our products and services as well as for the products of our partners, suppliers and third parties. Provided that you have given your consent and agree to be informed of our promotions,

We may in some cases transfer your personal data to other organizations. For example:

  • When you apply for a loan or purchase an insurance product, we will pass on your information to our partners. We act as a credit intermediary and the insurance services are offered by a cooperating insurance company.
  • If we are asked for example by a public or regulatory authority such as the police or the Ministry of Labor, then we are obliged by the codes of conduct to transfer your personal data.
  • We can share information with anti-fraud prevention organizations to prevent such actions (eg Cybercrime Prosecution)
  • Responding to requests from individuals (or their representatives) seeking to protect their legal rights or the rights of others.

  • Sometimes we use systems to make automated decisions based on personal information we have (or are allowed to collect from others) about you or your business. This helps us to ensure that our decisions are fast, fair, effective and correct, based on what we know.

    • When you register in our clientele, we use the information you provide to us for various reasons:
    • to inform you about our latest products, services or offers
    • to contact you if we need to receive or provide you with additional information
    • to check every now and then that you are satisfied with our products and services.

    We may use your personal data to send you marketing messages, if we have your consent or a specific reason e.g. to notify you of a recall of a product you have purchased. So if you have agreed to this, it can be done through a post, via email, text messages, social media. We can also promote products or services with notifications and ads through applications. This is when we have a business or commercial reason to use your information even though we will always give you the opportunity to oppose marketing. We may ask you to confirm or update your personal information if you purchase new products or services in the future. We will also ask you to do this if there are changes in the law, regulation or structure of our business. We collect statistics on email opening and clicks using industrial technologies to help us monitor and improve our online newsletters. You can unsubscribe from general shipping at any time by clicking the unsubscribe link at the bottom of any of our emails.

ACCESS AND INFORMATION

You have the right to receive information about what data we have collected, for what purpose we have collected it and for how long we will keep it.

CORRECTION

You have the right to ask us to correct any inaccurate information about you or even to complete additional information about you.

RESTRICTION AND OPPOSITION OF TREATMENT

You have the right to ask us to restrict or even exclude the processing of your personal data if you dispute the accuracy of the information we hold about you, if you realize that we are processing your data illegally or if you no longer wish to receive product promotions and our services.

PORTABILITY

You have the right to ask us to transfer your personal data to another organization for you.

DELETE

Finally, you have the right to ask us in writing to delete your personal data, when it is no longer necessary in relation to the purpose for which it was collected, if you want to withdraw your consent to process it and if your data is processed illegally violating the Privacy Policy.

If you wish to exercise these rights, please contact us.

Make sure you have all the necessary documents attached to your application. Your request will be processed within 30 days from the date of receipt of the request, however, this may be extended up to two months when a request is complex or numerous.

Note: We would like to inform you that the request is free of charge. However, a "reasonable fee" may apply when a request is manifestly unfounded or excessive, especially if it is repeated.

We will retain your personal information for as long as you are an iHood customer. Once you have ceased to be a customer, we may retain your data for up to 7 years two years from the date of sale five years after your last purchase in which we used your personal data. However, we may retain your data for more than 7 years if we cannot delete it for legal, tax or technical reasons. We may also retain them to notify you of any product recalls. In this case, we will ensure that your privacy is protected and used only for these purposes. In addition, we do not keep personal information in an identifiable form for longer than necessary. End,

Our sites may contain links to other sites run by other organizations that we do not control. In the event that you are redirected through our site to a third party website, we encourage you to read their privacy statements.

We use social media such as Facebook, Google, YouTube, Instragram and Twitter. This way data can be retrieved. If you are logged in to one of these, the network may associate your site visit with the user account. If you are a user of a social network and you do not want the data recovered from your visit to our sites to be combined, you must first disconnect from your social network before logging in to them.

Do you need help? Call us at 2431030312

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